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Impact Operations
Services
01
IMPACT Customer Service Training Program
Comprehensive training for employees and management using the IMPACT framework. Includes interactive modules, activities, and role-playing scenarios tailored to diverse learning styles.
02
1:1 Consulting and Strategy Development
Personalized strategies to optimize customer service operations and align them with your business goals.
03
Customer Service Audits
Full evaluation of current processes to identify strengths, weaknesses, and opportunities for improvement
04
Workshops and Seminars
Engaging on-site or virtual sessions focused on specific customer service topics, such as conflict resolution and managing expectations.
05
Performance Reviews
Ready-to-use templates, playbooks, and scripts designed to enhance customer interactions and streamline processes.
06
Standard Operating Procedures (SOP) Development/Process Mapping and Optimization
Creation and documentation of SOPs to ensure consistency and efficiency in customer service operations.Detailed analysis and visualization of workflows to improve efficiency and eliminate bottlenecks