About ImpactOps

At ImpactOps, we believe that exceptional customer service is the cornerstone of any successful business. Founded by Jazzama Perry, a seasoned expert in customer service and training, ImpactOps is dedicated to empowering businesses to create memorable customer experiences that drive loyalty and growth.

Our signature IMPACT Framework is designed to transform customer service teams by equipping them with the skills, tools, and confidence needed to excel. With a focus on interactive training, practical tools, and tailored solutions, we help businesses of all sizes deliver consistent, high-quality service that leaves a lasting impression.

Whether you’re a small startup or a growing enterprise, ImpactOps is here to help you:

• Identify customer needs with precision and empathy.
• Make a positive first impression that builds trust.
• Manage expectations to create clarity and satisfaction.
• Personalize every interaction to make customers feel valued.
• Act with confidence and clarity in every situation.
• Close with a lasting impression that ensures repeat business.

Our programs are designed with diverse learning styles in mind, making them accessible and engaging for everyone, including individuals with ADHD. Through workshops, one-on-one consulting, and ready-to-implement resources, ImpactOps is your partner in customer service excellence.

Our Mission: To revolutionize how businesses approach customer service by making excellence achievable, scalable, and impactful.

Our Vision: A world where every customer interaction leaves a lasting, positive impact.