Improving Customer Service
Providing Exceptional Customer Service Consulting
★★★★★
“As a small business owner, I was struggling to maintain consistent customer service standards across my team. That’s when I discovered ImpactOps and Jazzama Perry’s IMPACT Framework. The training not only helped my team improve their communication and problem-solving skills, but it also gave us actionable tools to manage customer expectations effectively. Jazz’s personalized approach and engaging activities made the training easy to understand and apply. Since implementing what we learned, our customer satisfaction scores have increased, and we’re seeing more repeat customers. I can’t recommend ImpactOps enough for any business looking to level up their customer service!”
– Alex
Customer service
Impact Operations is a customer service consulting company that provides services to businesses of all sizes to help improve the customer
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Improve Customer Service Experience
Take Action to Enhance Your Business
Unlock the Potential of Exceptional Customer Service
01
IMPACT Customer Service Training Program
Comprehensive training for employees and management using the IMPACT framework. Includes interactive modules, activities, and role-playing scenarios tailored to diverse learning styles.
02
1:1 Consulting and Strategy Development
Personalized strategies to optimize customer service operations and align them with your business goals.
03
Customer Service Audits
Full evaluation of current processes to identify strengths, weaknesses, and opportunities for improvement
04
Workshops and Seminars
Engaging on-site or virtual sessions focused on specific customer service topics, such as conflict resolution and managing expectations.
05
Performance Reviews
Ready-to-use templates, playbooks, and scripts designed to enhance customer interactions and streamline processes.
06
Standard Operating Procedures (SOP) Development/Process Mapping and Optimization
Creation and documentation of SOPs to ensure consistency and efficiency in customer service operations.Detailed analysis and visualization of workflows to improve efficiency and eliminate bottlenecks
“Running a boutique, I always wanted to deliver a personal touch to our customer service, but training my team on how to consistently achieve that was a challenge. ImpactOps completely changed the game for us. Jazzama Perry’s IMPACT Framework broke down customer service into simple, actionable steps, and my team loved the interactive activities and role-playing scenarios. Now, we’re not just meeting customer expectations—we’re exceeding them! My sales have noticeably increased since we implemented the training. Highly recommended for small businesses looking to stand out.”
Customer
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★ ★ ★ ★ ★
Mya T
As a café owner, I know that customer service can make or break the experience for my customers. ImpactOps helped me and my staff understand how to manage different customer personalities while keeping a positive attitude. The empathy exercises were a huge hit with my team, and we’ve been getting more positive feedback than ever. Customers now regularly comment on how friendly and attentive our staff are. Thank you, for helping us create a space where people feel welcome and valued!”
Customer
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★ ★ ★ ★ ★
Daniel V
Before ImpactOps, I had no formal customer service training in place for my small e-commerce business. Jazzama Perry’s program was a game-changer. The practical tools, like the personalized greeting scripts and expectation-setting templates, made it easy for my team to elevate our customer interactions. We’ve seen fewer complaints and more glowing reviews since the training. If you’re a small business owner trying to create loyal customers, this is the investment you need to make!”
Customer
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★ ★ ★ ★ ★
Sophie C